Live Sale Claim Policy

This policy applies to all platforms where we conduct live sales and to all live sale claims.

For the purposes of this policy, a basket is the collection of items claimed by a customer during one or more live sales that are being held pending payment. A new customer is any individual who has never successfully completed payment for a live sale claim basket with us.

Live Sale Claim Rules

• Payment is due within 48 hours of receiving your invoice.

• We do not offer basket holds, payment plans, or claim extensions for non-members.

• Items will be held for a maximum of 48 hours pending payment.

• Any unpaid invoice may be canceled after 48 hours, and claimed items will be returned to available inventory without notice.

• If you are unable to complete your purchase, please let us know as soon as possible so the items can be released to other shoppers.

• Repeated unpaid claims, cancellations, abandoned baskets, or abandoned invoices may result in future claiming restrictions, including the loss of claiming privileges.

• Ignis & Aqua reserves the right to refuse claims, limit claiming privileges, require deposits, or cancel unpaid baskets at its discretion.

• Want more flexibility? At Ignis & Aqua we offer various membership levels that help you save money in our shop and provide avenues for free opportunities to learn and connect with others in a spiritual community. Lux Crew members receive extended basket hold privileges and additional claiming benefits. See our membership information or contact us for details.

Additional Rules for New Customers

• New customers are required to purchase a $10 Basket Deposit before opening a live sale basket.

• The Basket Deposit will be applied toward the basket total when the basket is paid in full.

• The Basket Deposit is nonrefundable. If a basket is abandoned, canceled, returned to inventory, or remains unpaid, the deposit will not be refunded or credited.

• Completion of the Basket Deposit requirement does not extend payment deadlines or alter any other Live Sale Claim Policy requirements.

Thank you for helping us keep our live sales organized, fair, and enjoyable for everyone.